Editorial Team | On July 13, 2023

By Emi Leon

According to a survey conducted by McKinsey, 87% of people opt for flexible work arrangements when given the opportunity. In a remote work-centric world, finding the right job that allows for flexibility while also providing stellar customer service can be a challenge. We break down the top companies that have successfully mastered this balance.

Whether you’re considering a career pivot or you’re a seasoned professional in search of a more accommodating work model, this guide is an invaluable resource for those seeking to excel in the digital customer service landscape.

Understanding the Concept of Virtual Customer Service Jobs

In a world increasingly defined by technology, the concept of Virtual Customer Service Jobs has exploded in popularity. Virtual customer service, also known as remote customer service, is a field where customer service professionals provide assistance to customers from a remote location. More than 25% of full-time paid workdays in the United States are carried out remotely.

Typically, this involves helping customers via phone calls, emails, chat, or other digital channels. This profession has attracted a lot of attention due to the comfort of working from home, flexible hours, and the expanding global market.

1. Amazon – A Leader in Virtual Customer Service

Known globally for its e-commerce platform, Amazon also stands out as a leading provider of virtual customer service jobs. The company offers roles in multiple areas such as order tracking, product inquiries, and account assistance. Amazon’s virtual customer service team benefits from extensive training programs, competitive salaries, and a range of employee benefits. With their progressive work culture and emphasis on employee development, Amazon sets a high bar in the field of virtual customer service.

2. Apple – Offering At-Home Advisor Roles

Apple, the tech titan known for its innovation, offers At-Home Advisor positions as part of their virtual customer service job portfolio. These roles involve providing customer support for Apple’s wide range of products, presenting a unique opportunity for tech enthusiasts. Beyond the chance to work with a world-renowned brand, Apple’s At-Home Advisors have access to a supportive team environment, competitive pay, and exclusive company benefits, making Apple an attractive employer for aspiring virtual customer service professionals.

3. American Express – Virtual Career Opportunities

Financial services corporation, American Express, offers numerous virtual customer service jobs through their ‘BlueWork’ program. According to AmEx, more than 40% of U.S. employees have plans to work from a remote location.

Roles may involve assisting customers with inquiries about their credit cards, explaining the perks of rewards programs, or making travel bookings on behalf of customers. American Express values employee well-being and career growth, offering a comprehensive benefits package and opportunities for advancement.

4. Concentrix – Global Provider of Customer Experience Solutions

As a global business services company, Concentrix hires for a variety of virtual customer service roles. Their work spans across various verticals, including tech, finance, and healthcare. Concentrix stands out for its strong emphasis on career development and growth, comprehensive benefits, inclusive culture, and has been listed among the top 100 companies for remote workers.Their flexible work options make it an appealing choice for individuals seeking to balance their personal and professional lives.

5. Dell – Tech Support From Home

Technology company Dell offers a number of virtual roles, including technical support and customer service. At Dell, 66% of the positions offered are remote jobs. With Dell’s robust infrastructure and extensive resources, employees can work remotely while enjoying the same benefits as their on-site counterparts. Dell’s strong focus on work-life balance, coupled with opportunities for professional development, make it a standout employer in the realm of virtual customer service jobs.

6. Kelly Services – Broad Range of Virtual Customer Service Jobs

A global leader in workforce solutions, Kelly Services offers a variety of remote customer service roles. They partner with businesses across a wide array of sectors, making it possible to find a job that aligns with your particular interests or expertise. Kelly Services provides a robust support system for their employees, with a focus on career growth and development.

7. Sykes – Work-At-Home Customer Service Jobs

Specializing in business process outsourcing, Sykes offers a range of work-at-home customer service jobs. They serve numerous industries and provide full-time, part-time, and seasonal roles. Sykes offers comprehensive training and support, competitive pay, and benefits, creating an appealing environment for those seeking a virtual customer service role.

8. Teleperformance – Digitally Integrated Business Services

Teleperformance is a global outsourcing company offering multilingual virtual customer service roles. With clients across various industries, from tech to travel, Teleperformance presents a wide range of opportunities. The company values its employees, offering competitive salaries, benefits, and opportunities for career growth.

9. TTEC – Remote Customer Support Jobs

TTEC, a business process outsourcing company, offers a variety of remote customer support roles. They provide extensive training, allowing even those new to virtual customer service jobs to grow their skills and knowledge. TTEC values its team members, offering competitive pay, benefits, and a supportive work environment.

10. U-Haul – Moving Towards Remote Customer Service

Known for its moving and storage services, U-Haul offers remote customer service roles, particularly during their busy seasons. These roles involve assisting customers with reservations and other moving-related queries. U-Haul provides a comprehensive training program, competitive compensation, and the opportunity to help customers during an important time in their lives.

11. VIPdesk Connect – Tailored Remote Customer Service Solutions

VIPdesk Connect specializes in providing tailored remote customer service solutions for premium brands. They seek customer service representatives who are passionate about delivering exceptional service. VIPdesk Connect values its team members, offering a positive work environment, competitive compensation, and benefits.

12. Williams-Sonoma – Homeware Giant With Virtual Customer Service Jobs

Williams-Sonoma, the homeware giant, often hires for virtual customer service roles. These positions involve assisting customers with their purchases, orders, and product queries. Williams-Sonoma provides a supportive work environment, competitive pay, and discounts on their products.

13. Liveops – Cloud-Based Contact Center

Liveops is a cloud-based contact center offering numerous virtual customer service jobs. As an agent, you can choose projects that align with your interests and expertise. Liveops offers a flexible work environment, allowing you to work on your own schedule.

14. Working Solutions – Flexible Customer Service Jobs

Working Solutions offers flexible customer service jobs that allow you to work from home. Their opportunities span across industries, including travel, retail, healthcare, and more. They provide a comprehensive support system, including training and resources, to help you succeed in your role.

15. Sutherland – Global Digital Transformation Company

Sutherland is a digital transformation company that offers various virtual customer service jobs. They work across various industries and have a reputation for providing a supportive and inclusive work environment. Sutherland offers competitive pay, benefits, and opportunities for career growth.

16. Conduent – Diverse Business Services

Conduent, a business process services company, offers a variety of virtual customer service jobs. They serve numerous industries, making it possible to find a job that aligns with your particular interests or expertise. Conduent offers a supportive work environment, competitive pay, and benefits.

17. Arise – Customer Management Platform

Arise is a customer management platform that offers virtual customer service jobs. As an Arise agent, you can choose projects that align with your interests and expertise. Arise values its team members, offering a positive work environment, competitive compensation, and the opportunity to work on your own schedule.

18. Zendesk – Customer Service Software Company

Zendesk, a customer service software company, offers a variety of virtual customer service roles. Zendesk values its team members, offering a positive work environment, competitive compensation, and benefits.

19. HSN – Interactive Multi-Channel Retailer

HSN, an interactive multi-channel retailer, often hires for virtual customer service roles. These positions involve assisting customers with their purchases, orders, and product queries. HSN provides a supportive work environment, competitive pay, and discounts on their products.

20. BCD Travel – Travel Management Company

BCD Travel, a travel management company, offers a variety of virtual customer service jobs. These roles involve assisting customers with travel planning and bookings. BCD Travel values its employees, offering competitive salaries, benefits, and opportunities for career growth.

Start Your Virtual Customer Service Journey Today

Now that you’re familiar with the top employers in the field, it’s time to take the next step. Why wait when your future in virtual customer service could start today?

Our job board is filled with exciting opportunities from these top-rated employers and more. It’s specially designed to help you find the perfect virtual customer service job that aligns with your skills, interests, and career goals.

With each listing, we provide detailed information about the job role, the company, and the required qualifications. This ensures you have all the information you need to make the best decision for your career path.

Whether you’re just starting out in the customer service field or looking for a new challenge in your career, our job board is an invaluable tool in your job search.

Remember, each application you send is a step towards realizing your career potential. Each role you explore could be the one that propels you towards a fulfilling and successful career in virtual customer service.

So, don’t hesitate. Start browsing the opportunities on our job board today and unlock a world of potential. Your journey towards a rewarding career in virtual customer service starts here.

Make your move. Start your search for the perfect virtual customer service job today.

About the Author:

Emi Leon is a well-established bilingual recruiter with over a decade of experience. As the Co-Founder and Talent Solutions Director at Palermo Advisors, Emi leverages his unique attributes of flexibility, creativity, and curiosity in every endeavour.

Previous roles as Head of Talent Acquisition at Alto and Senior Technical Recruiter at DistantJob have added to his vast industrial knowledge.

Emi is an ardent advocate of remote work, driven by the power it has to connect global talent with companies worldwide. A proud alumnus of Universidad Central de Venezuela, he earned a Bachelor’s Degree in Organizational Psychology, graduating Magna Cum Laude. His sustained commitment to innovation in recruitment strategies continues to empower businesses around the world.

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