Atlanta Participating Employers

About The Company:

DiversityInc names Bank of America No. 1 company for diversity
22 Mar 2007

Bank of America took top honors in this year’s DiversityInc Top 50 Companies for Diversity® list. The company earned the coveted No. 1 spot for commitment to diversity on all fronts.

Citing Bank of America as a “true champion of diversity,” DiversityInc also ranked the bank No. 1 for its diversity programs related to recruitment and retention and placing women in executive positions.

This year, 317 companies competed for the top spot by completing a survey of diversity management that measures CEO commitment, human resources, corporate communications and supplier diversity. The survey documents the connection among good diversity management, excellent corporate governance and return on equity for investors.

Job Titles and Descriptions:

Customer Service Rep 1

Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Entry level position, generally up to 1 year of experience.

Required Skills:
• Excellent oral and written communication skills
• Ability to work effectively in a multi-task, high volume environment
• Excellent organizational skills
• Self-motivated and results-oriented
Preferred Skills and Education:
• Knowledge of credit card terms and conditions
• Six months prior Customer service experience
• Sales experience
• Bilingual (English/Spanish) highly encouraged to apply

Collector 1

The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.

Required Skills:
- Excellent oral and written communication skills
- Strong negotiation skills
- Excellent organizational skills
- Self-motivated and results-oriented

Customer Sales Associate

Takes incoming calls and is responsible for marketing and selling balance transfer and direct deposit options to customers. Makes decisions regarding pricing to achieve yield targets. Must optimize sales opportunities while balancing yield and Customer Delight. The incumbent is a key solicitor of loan and fee products. Activates customer accounts and is responsible for fulfilling many service-related requests from the customer varying in complexity.

Required Skills:
• Excellent oral and written communication skills
• Ability to work effectively in a multi-task, high volume environment
• Excellent organizational skills
• Self-motivated and results-oriented
Desired Skills:
• Sales experience
Preferred Skills and Education:
• College degree
• Customer-contact experience

Company Website URL:

www.bankofamerica.com/careers